Service and warranty
Help with equipment you bought from us
QREM does not repair equipment in-house, but if new equipment you bought from us isn’t working, we’ll help you with the manufacturer’s warranty or point you to a service contractor. Used equipment is sold as-is, with no warranty.
Have this ready
- Model number of the unit
- Serial number of the unit
- Your invoice number or date of purchase
- A short description of the problem, and photos if you can
How to reach us
Warranty claims: warranty@qremshop.com
Phone: (586) 576-7777
Monday – Friday, 9:00 AM – 5:30 PM
Shopping for a replacement?
If repairing it doesn’t make sense, we can quote a new or used replacement.