Returns
Returns and refunds
Commercial equipment is a big purchase, so we review every return individually. Here is how it works.
Before you return anything
Contact us first at (586) 576-7777 or sales@qremshop.com. Returns and return windows are decided case by case, and we’ll tell you whether a return is possible and how to send the item back.
Problems on delivery
Please check your equipment when it arrives and notify QREM within 24 hours of delivery about any damage or problem.
New equipment
- Returns are reviewed case by case
- We inspect returned items before issuing a refund
- A 30% restocking fee applies to refunds
- The restocking fee is waived if you choose store credit
- Customers pay return shipping
Special orders and custom items
Items we order specifically for you follow the same case-by-case review. Equipment that is custom-built or made to fit your space is much less likely to be returnable, so please confirm specifications before ordering.
Used equipment
Used equipment is sold as-is, without a warranty. Returns on used equipment are considered case by case.
Refunds
- Refunds are issued as store credit or to your original payment method
- Delivery fees are not refundable
Questions about a return?
Our sales team can help. Have your invoice number ready.